Lean Six Sigma Overview (One Day)
The purpose of this one day Lean Six Sigma overview is to provide executive leadership with a detailed review of what Lean Six Sigma is, why it is important to an organization and most importantly, describe a first year deployment and the roles and responsibilities of management.

Desired Outcomes
• Understand what Lean Six Sigma is as a management philosophy
• Understand how Lean Six Sigma differs from other quality initiatives
• Understand the critical success factors to make Lean Six Sigma work in their organization
• Understand pitfalls to avoid in implementing Lean Six Sigma
• Understand management’s roles and responsibilities in implementing Lean Six Sigma
• Understand the major deployment types and the advantages and disadvantages of each
• Understand the importance of managing change

Executive Leadership team and key management personnel in the organization

Creating the Business Process Management System (Four days done in two two day blocks)
Business Process Management is the cornerstone of a successful Lean Six Sigma initiative. Without Business Process Management Lean Six Sigma is often nothing more than a short-lived cost savings initiative. Creating and maintaining the Business Process Management system results in Lean Six Sigma being an enabler to achieve the goals and objectives of the organization rather than being seen as a quality effort.

Desired Outcomes
• Confirmation of the organization’s Strategic Business Objectives(SBO’s)
• Identification of the Key Processes of the organization
• Conduct an alignment check to insure proper SBO and process identification
• Identify Process Ownership
• Create Process Dashboards-measures of process effectiveness/efficiency
• Evaluate current process performance
• Determine project selection criteria
• Select 1st Wave projects

Executive Leadership for the first two days and Executive Leadership for the second two days in addition to all process owners.

Champions Coaching (3 Business Days)
These three days usually follow the completion of creating the business process management system as part of our traditional first year deployment (see first year deployment pull down on the main menu). However, in recent years, some clients request a this stand alone course offering that is the foundation of George Eckes’ third book Six Sigma Team Dynamics, the Elusive Key to Project Success. Among the highlights of these three days is learning the improvement methodology through an exciting and popular business simulation and a review of some of the “99 questions a champion should ask their team.”

Desired Outcomes
• Learn the improvement methodology of Lean Six Sigma through a business simulation
• Learn how to manage a team through the 15 tollgates of process improvement
• Learn what questions to ask a team and how to create an “audit path” to insure project success

All executive leaders and process owners who may at one time be a project sponsor (i..e., project champion)

Lean Six Sigma Project Coaching & Implementation (14 days)

Desired Outcomes
• The Project teams will learn how to facilitate Six Sigma team meetings, which will include how to set meaningful Six Sigma agendas, desired outcomes for each meeting, and how to provide good preventions and interventions during Six Sigma team meetings.
• The Project teams will learn how to validate the charter, specifically how to develop the goals and objectives of the team, their initial problem statement, the team’s scope and roles and responsibilities of the team to ultimately be approved by the project sponsor (Champion).
• The Project teams will learn how to identify the customers of the process to be improved, their needs and requirements.
• The Project teams will learn how to create a high level map of the process to be improved.
• The Project teams will learn how to create a data collection plan, which will lead to calculation of baseline sigma performance.
The Project teams will learn how to analyze the data collected, the process itself and ultimately the root causes for current sigma performance.
• The Project teams will learn how to validate root causes through designing and implementing experiments.
The Project teams will learn how to create solutions that improve sigma performance and assist achievement of their initial project goals.
• The Project teams will learn how to create buy-in to solutions and sustain their sigma improvements over time.

7-10 Project Teams (usually 5-7 people per team, all identified by the project Champion). Master Black Belts in training & their management.

Train the Trainer Certification Program (12 days)
The American Society of Quality reports that certification to the Lean Six Sigma standard raises a quality professional’s salary over 30%. Normally, at the end of a first year deployment working with Eckes & Associates, Inc. over 80% of our clients hire us to conduct a train the trainer program to wean themselves off of the consultant organization. In recent years, clients who have not worked with us have requested this 14 day program to have their internal resources certified to the Eckes & Associates, Inc. certification standard which is identical to the certification program Eckes & Associates, Inc. helped to create at General Electric.

Desired Outcomes
• Coaching of internal candidates on all aspects of the strategy and tactics of Lean Six Sigma
• In depth tutorials provided by Eckes & Associates, Inc. personnel on selected modules associated with Lean Six Sigma
• Review and feedback on completed projects complete with suggestions for improvement on next projects
• Coaching and test preparation for the certification examination
• Coaching and tutorials provided on Adult Learning Theory and how to become a successful Lean Six Sigma instructor

All quality professionals, black belts and master black belts wishing to become either certified to the Lean Six Sigma standard or desiring to become a Lean Six Sigma instructor.

Maintaining the Business Process Management System (3 Business Days)
Most Business Process Management systems reach a plateau as 1st wave projects take precedent for an organization. At some point, the Business Process Management system should be “jump started” to truly make Lean Six Sigma a management philosophy and a strategic weapon for the organization. The goal of these three days is to take this strategic weapon to the next level. Both Eckes & Associates, Inc. clients from year one and clients who have worked with other consultants have availed themselves of this course offering.

Desired Outcomes
• Revision (if necessary) of the key processes of an organization
• Creation of objective, data driven process dashboards
• Establish the relationships between process factors and process dashboards
• Learn how to create response plans to control and improve the process without projects
• Learn how to conduct process reviews
• Conduct an overall deployment assessment and conduct corrective action to improve the organization’s Lean Six Sigma results

Executive Leadership, Process Owners, and the Quality Support team

Change Management (3 days)
Any Lean Six Sigma initiative means change for the organization as they migrate to managing with fact and data. Experts have shown quantitatively that the natural reaction to change is resistance. This stand alone offering from Eckes & Associates, Inc. is an expansion of the materials taught both strategically and tactically as part of a first year deployment.

Desired Outcomes

• Learn the characteristics of successful and unsuccessful change efforts
• Learn methods to create a need for change and develop specific strategies as it applies to Lean Six Sigma projects
• Learn how to shape a common vision for change and develop specific strategies as it applies to Lean Six Sigma projects
• Learn how to develop commitment to change by actively managing resistance and develop specific strategies as it applies to Lean Six Sigma projects
• Learn how to make change last and develop specific strategies as it applies to Lean Six Sigma projects
• Learn how to monitor the progress of the change effort and develop specific strategies as it applies to Lean Six Sigma projects
• Learn how to modify systems and structures of the organization when necessary and develop specific strategies as it applies to Lean Six Sigma projects

There are two different Change Management offerings. One is for Executive Leadership where change management is dealt with strategically. The other is for quality professionals learning how to manage change at the tactical and project level.

Design of Experiments (3 days)
Design of Experiments (DOE) is a specific tool set used in both the Analysis and Improve sections of the Six Sigma methodology. However, there are Eckes & Associates, Inc. clients who hire us for DOE training and consulting. Like all our offerings, DOE is a combination of learning and doing. In the first two days participants learn the methodology through lectures, large group exercises and two different business simulations. On the third day actual DOE projects are set up for participant so that by completion of the training they have actual projects to either identify process factors affecting some measure of performance or solutions to implement that affect performance.

Desired Outcomes
• A brief review of Six Sigma and how Design of Experiments fits into the six sigma model
• Understand the four major types of Design of Experiments, their advantages and disadvantages
• A review of design set up issues including how to measure the response variable(s), determining inference space, experiment strategies and how to select process factors and what levels should be set for those process factors
• A review of how to execute both full and fractional factorials.
• A review of how to analyze experiment results from a practical, graphical and mathematical manner
• Understand the concept of Design of Experiments through two business simulations
• Be coached on setting up an actual DOE on a project related to their business

All engineers, quality professionals and management responsible for process improvement. No pre-requisites are necessary for this offerings.

Lean “Quick Hits” Project Coaching (5 days)
Eckes & Associates, Inc. does not typically distinguish between Lean and Six Sigma. As seen elsewhere here our traditional Six Sigma projects always include activities to remove waste, add value to the process stream and increase workflow. However, in rare cases a project qualifies for our 5 day Lean “Quick Hits” program. These cases involve projects around a specific department or function, when there is no impact on a external customer, when no data is needed and when it is anticipated that steps will be removed from the process that are non-value add.

Desired Outcomes
• Conduct proper project selection and chartering
• Conduct a value stream map of the process
• Generate root causation for current waste
• Generate and select a set of solutions to reduce/remove waste and improve workflow
• Apply 5S
• Conduct solution buy in with selected stakeholders

Project sponsors for the first and fifth day with process participants involved in days 2-5.

Speaking topics
In addition to his writing and consulting, George Eckes is a popular keynote speaker for conferences and workshops.

Among the topics George has given speeches include:

• How to use Lean Six Sigma as a Business Enabler
• Managing and Leading Change
• Using a Quality Initiative in Troubled Times
• Critical Success Factors in Business Leadership
• Pitfalls to Avoid Business Mediocrity
• How to Sustain Your Initial Efforts at Improvement
• Process vs. Function, Why you Need Both

“I stand by my statement. You are the second best speaker I have ever heard”

C. Jackson Grayson Jr.
Chairman and CEO

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